DELIVERY TIME
The estimated delivery time across UAE (after dispatch) is 12 to 15 working days for major cities. Delivery to remote areas may take longer.
Customers are requested to ensure availability on the provided contact number for our team to reach out.
Timely delivery is subject to the availability of items and order confirmation.
During sale periods, both order processing and delivery may take longer than usual.
Cancellation Policy for International Orders: Once an order is "in process," it cannot be canceled or refunded.
Customers will bear shipment and customs charges if they refuse or fail to accept the delivery.
During sale events, average delivery times may exceed normal estimates.

CANCELLATION POLICY
For prepaid orders, cancellations can be requested within 24 hours of order placement by contacting our customer service team.
Once an order is "in process," it cannot be canceled or refunded.

PAYMENT THROUGH CARDS
Naqshattire.com ensures a secure shopping experience. However, in some cases, payment verification may be required as per the bank's instructions to avoid fraudulent transactions.
If payment is declined by the authorised payment institution, Naqshattire.com reserves the right to cancel the order.

TRACK YOUR ORDER
After dispatch, you will receive an email with your tracking number.
Orders can be tracked using the respective courier service’s website mentioned in the email.
If you encounter tracking issues, contact us at naqshattireuae@gmail.com
Note: Naqshattire.com is not responsible for delays caused by third-party courier or postal services.

WANT TO AMEND YOUR ORDER?
If you need to make changes to your order, please contact our Customer Services team:
Email: naqshattireuae@gmail.com
If the order has not been processed, we’ll be happy to assist with amendments.

At Naqshattire.com, we strive to provide our customers with the best shopping experience. Please read our refund policy carefully to understand the terms and conditions.

Return Policy We offer a 7-day return policy, meaning you have 7 days from the date of receiving your item to request a return.

Eligibility for Returns:
Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
A receipt or proof of purchase is required.

Refunds will only be issued if:
The item sent is defective.
The item sent is different from the one ordered.

Refunds and Statutory Deductions:
In cases where an order is cancelled or returned after delivery/receipt, refunds will be processed net of statutory deductions.

Non-Refundable Situations:
Returns due to a change of mind will not be refunded. In such cases, only an exchange will be offered.
Any price differences between exchanged items will not be refunded.
Items on sale cannot be refunded or exchanged unless they are defective.
Gift cards are non-refundable.

Exchange Process:
Customers must send items to our office address at their own expense for delivery charges.
Items will be inspected before an exchange is processed.
Exchanged items will be couriered back to the customer after inspection.

How to Start a Return:
Contact us at + to initiate a return request.
Items sent back without prior return approval will not be accepted.
For further assistance, you can email us at naqshattireuae@gmail.com

Damages and Issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.

Refund Process:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method.
Please note that your bank or credit card company may take additional time to process and post the refund.

Important Notes:
Sale items are non-refundable and non-exchangeable unless they are defective.
The fastest way to ensure you get what you need is to return the current item (if eligible) and make a separate purchase for the new item.

For any further queries or support, feel free to contact us at naqshattireuae@gmail.com 
We’re here to assist you!